Thailand e-Visa photo error: "Image height must be at least 160 pixels."

What the message means

When you choose a photo, the e-Visa page reads its height in pixels. If the image is shorter than 160 pixels, the page stops you with this message and doesn’t upload the file. The same upload box is used for the portrait photo and for the scan of your passport page, so you can see it on either step.

160 pixels is only the smallest image the page will take, not the size the visa needs. A photo that barely passes this check is still far too small to show your face clearly, and the portal runs a separate automatic check on the photo after it is uploaded.

Why it happens

• You picked a thumbnail. Some phone galleries and cloud photo apps offer a small preview copy when you share or export a photo.
• The photo was sent through a chat app or email and shrunk on the way. The copy you saved is smaller than the original.
• You took a screenshot of a photo on screen instead of using the photo itself.
• You cropped a small area out of a photo and saved it at that small size.

How to fix it

1. Find the original photo from the camera, not a copy that was shared or downloaded.
2. If the photo needs cropping, crop it from the original so the result stays large. The Royal Thai Embassy in Singapore gives 472×709 pixels for the e-Visa photo.
3. Keep it a JPG or JPEG file under 3 MB: that’s the portal’s own limit for the upload.
4. Make sure your head fills 70–80% of the photo height and the background is light and plain, as the portal asks.

Before you upload again

Our free checker reads the pixel size and file type of your photo and measures your head size and background against the e-Visa rules, on your device. If you make the file with IDPlain, it’s cropped from your original to 472×709 pixels, never enlarged and never edited.