Vietnam e-Visa photo error: “The portrait photo does not meet the required resolution.”

What the message means

The e-Visa site checks your portrait after you upload it. In the site’s code this message belongs to the error “EVISA_ERROR_IMAGE_SMALL_FACE”: the face takes up too few pixels. Unlike “No face detected”, which blocks the upload, this one is a warning: you can carry on, but the site tells you the application may be rejected.

The official photo rule on the same form is: “Recent photo, size 4x6cm, jpg/jpeg format, file size ≤ 2MB, face looking straight, no hat, no glasses, polite clothes, white background”.

Why it happens

• The photo was taken from too far away, so your face is small in the frame.
• The image is small: a thumbnail, a screenshot or a copy shrunk by a chat app.
• The photo was cropped wide with a lot of background around you.

How to fix it

1. Use the original photo from the camera, taken from about 1.5 m (5 ft) with your head and shoulders filling most of the frame.
2. Stand in front of a white wall, face the camera straight on, no hat, no glasses.
3. Crop it to a 4×6 portrait shape from the original, without enlarging it.
4. Save it as a JPG or JPEG of 2 MB or less, and at least 10 KB: the site rejects smaller files with “The image quality is too low”.

Before you upload again

IDPlain’s free checker measures how large your head is in the photo and reads its pixel size, background and file size, on your device, before you upload. It’s free for the Vietnam e-Visa photo.